FAQS

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1. What is the ordering cut-off date?

Orders for the upcoming month must be submitted by the last Sunday of the current month. This ensures we have enough time to prepare and deliver meals.

• For example: Orders for February must be placed by the last Sunday of January.

Please note: Please contact customer service if you need to place an order after the cut-off date. CustomerService@MyYummyBox.Com

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2. How do I place an order?

To place an order for your child, click the menu button and select the month to order the meals you'd like. You’ll need to provide your child’s name, grade, and class during the ordering process.  Choose the first date that you will be starting your delivery and the address of your school.

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3. What is the Refund Policy?

We want to ensure that your child enjoys their meals, and we offer the following refund policy:

• Refund Eligibility: Refunds are available only for cancellations made at least 24 hours before the scheduled meal day.

  • No refunds will be issued for missed meals or late cancellations.

• How to Request a Refund:
  If you need to request a refund, please contact us via CustomerService@MyYummyBox.Com  with the following details:

  • Child’s Name, Grade, and Class

  • Date of the Meal

  • Reason for the Refund Request

• Refund Method:
  Refunds will be issued to the original payment method within 5–7 business days.

• A fee will be imposed base on the amount of the refund.

• Exceptions:

  • No refunds will be given for incorrect orders or student absences.

  • Special circumstances can be reviewed on a case-by-case basis. Please contact us for assistance.

 

4. Can I modify or cancel my order after the cut-off date?

Once the ordering cut-off date has passed, we are unable to accept changes or cancellations. To ensure your order is correct, please double-check the meals before submitting your order by the last Sunday of the month.

 

5. What happens if my child is absent on the day of their scheduled meal?

Unfortunately, we cannot provide refunds or reschedule meals for absent students. Please make sure to cancel your order at least 24 hours in advance to be eligible for a refund.

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6. How do I know which meals my child will receive?

• When placing an order, make sure to include your child’s name, grade, and class/color. This ensures we know which meals are assigned to which child, especially if you are ordering for more than one child.

 

7. Is there a minimum order requirement?

There is no minimum order requirement. You may order as many or as few meals as needed for your child.

 

8. Which size should I order?

It depends on your child.  A rough guidance

 

• Petite - Pre-K to 1st

• Regular- 2nd grade and up
• Large - Recommended for 5th and up

 

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9. How can I contact you for support?

For any questions or issues with your orders, please feel free to reach out to us at:

• Email: CustomerService@MyYummyBox.Com

• Phone:( 628)777-5155

We are happy to assist you!

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Thank you for being a part of My Yummy Box! We appreciate your cooperation and look forward to serving your child delicious, healthy meals!

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